.png?w=256&h=256)
These fridgebeats were a really fun gift for my family. I have a song for each of my kids, so I gave them each a photo of us together and their individual song. It was a really high quality meaningful gift. Great customer service too!
Return & Exchange Policy
Our return and exchange policy allows for a 90-day period from the date of purchase for eligible returns and exchanges. Please review the categories below to determine whether your item(s) are covered under our policy.
90-Day Full Coverage Return/Exchange Policy
(FridgeBeats covers return postage fees and replacement fees)
The following conditions qualify for full coverage under our 90-day return/exchange policy:
• You received the wrong item(s), defective or damaged item(s), or any items of poor quality from our site.
• The item received does not match the photo charm or appearance far different from the photo provided to FridgeBeats.
• Issues with product quality, such as chipping paint or loose crystals.
Resolution: We will replace these items with the same product or an item of equal or lesser value.
Return address: Attn: Qiantong Deng. Qianhai Maiyuan, Dalongcunduan #1, Xinling Road, Dalong Street, Panyu District , Guangzhou, Guangdong, 511450 China. Tel: +86 18122124602
90-Day Limited Coverage Return/Exchange Policy
(Customer is responsible for return postage and replacement postage fees; shipping fees are non-refundable)
This limited coverage applies under the following conditions:
• Returns due to personal reasons, such as change of mind or preference.
• Personalized items cannot be returned unless defective or damaged.
• Issues Not Covered by Our 90-Day Policy
The following are not eligible for return or exchange:
• Products damaged due to misuse, mishandling, or lack of proper maintenance.
Return Instructions
To be eligible for return, items must be:
• New and unworn, in their original condition and packaging.
Steps to Request a Return Authorization:
• Contact Customer Service: Email your request to our team at fridgebeats9@gmail.com for return authorization and further instructions.
• Prepare Photos: For quality-related issues, attach clear photos of the items that highlight the problem.
• Return Processing: Returns are processed within 3 business days of receiving your item(s), and you will receive an email notification once the return is completed. Please note that refunds may take an additional 7-10 business days to appear in your account.
• Return Address: Customer service will provide the appropriate return address and instructions upon request.
CANCELLATION POLICY
Once your order has been submitted, production of personalized items begins immediately. Orders are subject to a 30% restocking fee for cancellations.
FridgeBeats reserves the right to amend this policy at any time, with updates published on this page. For questions regarding cancellations or our policies, please contact Customer Service at fridgebeats9@gmail.com.
Thank you for choosing FridgeBeats!
FridgeBeats Team
